This is business writing class. Please give me 3 o 4 lines answers. Do not write if you have no idea.

1. Describe the features of a good positive response to a routine request.

2. Describe the features of an effective claim denial.

3. Describe the different techniques that you can use to subordinate the refusal in a bad-news message.

4. Explain how a counterproposal can be used to preserve a relationship with the reader when denying a request or when delivering bad news.

5. Describe how constructive criticism must be delivered.