1. This is the expected performance for a given goal and in effect, it is a target that establishes a desired performance level. It also serves to motivate performance and also serve as a benchmark against which actual performance is assessed. In management terms it is called?
2. a.Expectation
3. b.Goal-Setting Theory
4. c.Actually, all of the given choices are correct
5. d.Standard

1 points

QUESTION 2

1. Forces that energize, direct and sustain a person's efforts to join the organization; remain in the organization, and come to work regularly and on time are called?
2. a.Teamwork
3. b.Six-Sigma
4. c.Motivation
5. d.Sustainability

1 points

QUESTION 3

1. (TRUE or FALSE) When the lecture powerpoints illustrated "signs that a company lacks controls" two signs stood out and they are: first--senor management do not emphasize or value the need for controls, and second--the firm's expectations are not established in writing.
3. a.TRUE
4. b.FALSE

1 points

QUESTION 4

1. If I were to start a search engine and model it after Google or start an electric car company and model it after Tesla, this management principle would be called?
2. a.Artificial Intelligence
3. b.Trademarks
4. c.Counterfeiting
5. d.Automation
6. e.Benchmarking

1 points

QUESTION 5

1. When we discussed the breakdowns in communication, I shared a personal story through, my wife's and my, actual televised appearance on People's Court. The primary subject which was at the center of this controversy and lack of effective communication was which of the following?
2. a.A chipped tooth while eating
3. b.A lost cell phone
4. c.A waiter who was dishonest and insulting
5. d.A missing coat
6. e.A mixed up party reservation's date and time

1 points

QUESTION 6

1. An actual breakdown in interpersonal communication it comes from an interference in the communication system and blocks perfect understanding. It ranges from ringing telephones, personal thoughts about other things, or even simple fatigue or stress. In management terms it is called?
2. a.Memory Loss or Confusion
3. b.Daydreaming
4. c.Defamatory Slander or Written Libel
5. d.Noise
6. e.Actually, none of the available choices are correct

1 points

QUESTION 7

1. Often referred to by its familiar acronym, this important metric is a measure or ratio of profit earned on a project compared to the amount of capital used or spent on the project itself. It is also widely considered to be the rate of return on capital and it is called?
2. a.Retained Earnings
3. b.Budgeting
4. c.Initial Public Offering
5. d.Return on Investment

1 points

QUESTION 8

1. According to our lectures and powerpoints, this theorist arranged and organized a conception of human needs by organizing them into a hierarchy of the five (5) major steps or types. His name is?
2. a.Victor Vroom
3. b.Fredrick Taylor
4. c.Sigmund Freud
5. d.Abraham Maslow
6. e.Peter Drucker

1 points

QUESTION 9

1. (TRUE or FALSE) When we discussed communication, it is evident that within most firms the flow of communication is DOWNWARD which is information that flows from higher authorities to lower authorities within the organization.
2. 1.FALSE
3. 2.TRUE

1 points

QUESTION 10

1. When discussing conflict management strategies, this term that we learned this semester, refers to a style of dealing with conflict which involves delivering a moderate amount of attention to the concerns of both parties who are in conflict. It is called?
2. a.Actually, none of the given choices are correct
3. b.Arbitration
4. c.Avoidance
5. d.Extinction
6. e.Negotiation

1 points

QUESTION 11

1. When we watched the interesting video on union activist Sara Nelson, we witnessed just how effective a communicator that she is, and also just how eager she is to energize her base of supporters. What unionized workers does Ms. Nelson represent?
2. a.Airline Flight Attendants
3. b.Elementary school teachers
4. c.Bank Tellers
5. d.Nurses
6. e.Pharmacist's

1 points

QUESTION 12

1. (TRUE or FALSE) A small number of people with complimentary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable is called a functioning department.
2. a.TRUE
3. b.FALSE

1 points

QUESTION 13

1. In management terms these are shared beliefs about how people should think and behave in shaping team behavior and are called?
2. a.Norms
3. b.Duties
4. c.Amazingly, all of the above choices are correct
5. d.Etiquette
6. e.Roles

1 points

QUESTION 14

1. When our lecture covered David McClelland's "Theory of Needs" and it was illustrated that it is proposed that human behavior is affected by three (3) distinct needs. Which of the following listing correctly details these three (3) needs?
2. a.Need for Health, Wealth, and Prosperity
3. b.Need for Power, Achievement and Affiliation
4. c.Need for Peace, Love and Happiness
5. d.Need for Comfort, Progress and Self-Achievement

1 points

QUESTION 15

1. Often thought of as "inspect what you expect" this management process is an evaluation of the effectiveness and efficiency of various systems within an organization and it is called?
2. a.Return on Investment
3. b.Earnings Per Share
4. c.Ironically, none of the given choices are correct
5. d.Management Audit
6. e.Cognitive Dissonance

1 points

QUESTION 16

1. A team member who keeps abreast of current developments and provides the team with relevant information is called a?
2. 1.Gatekeeper
3. 2.Leader
4. 3.Mediator
5. 4.Administrator

1 points

QUESTION 17

1. The formal transmission of information and meaning from one party to another through the use of shared symbols is referred to as?
2. a.Shared Media
3. b.Communication
4. c.Noise
5. d.Grapevine
6. e.Organizational Behavior

1 points

QUESTION 18

1. Rewards given to person that represent salary increases, promotions or other financial factors are called?
2. 1.Intrinsic Rewards
3. 2.Job Enrichments
4. 3.Fringe Benefits
5. 4.Extrinsic Rewards

1 points

QUESTION 19

1. The social network of informal communications which provides people with information, helps them to solve problems, and also teaches them how to do their work successfully is referred to as the?
2. a.Gossip
3. b.Grapevine
4. c.Job Description
5. d.Actually, all of the given choices are correct
6. e.Network

1 points

QUESTION 20

1. (TRUE or FALSE) When we watched the interesting class video on Automation, it was amazing to see all of the areas where machines may someday replace humans especially in the area of trucks and the role of a truck driver.
2. a.TRUE
3. b.FALSE

1 points

QUESTION 21

1. A term that we learned and as referenced in our textbook and also in our powerpoint slides, when a person is working in a teamwork environment, and is working less hard and being less productive when assigned to or working within a group, this person is referred to as?
2. a.Social Loafing
3. b.Goofing off
4. c.Skating
5. d.Catch 22
6. e.Slacking

1 points

QUESTION 22

1. Julio Diaz drives a bus north and south on the Grand Concourse in the Bronx in January, and one month later in February, he is instructed to drive his bus east and west along Fordham Road. This change from one route to another, in order to alleviate boredom, in management principles, is called?
2. a.Expectancy Theory
3. b.Motivation
4. c.Job Rotation
5. d.Actually, all of the given choices are correct
6. e.Job Sharing

1 points

QUESTION 23

1. Any process that directs the activities of individuals toward the achievement of organizational goals, sets standards, measures performance, compares performance against deviations, and corrects problems is referred to as?
2. a.Expectancy Theory
3. b.Hierarchy of Needs
4. c.Management by Objectives
5. d.Control
6. e.Performance Gaps

1 points

QUESTION 24

1. Chris Kempczinski is the new CEO and President of McDonald's. Upon assuming this role he put into effect a program where store managers in all 36,000 stores throughout the world must file a weekly report with the World Headquarters office in Oakbrook, Illinois suggesting ways to run the stores more efficiently. In management terms, we learned what this process is called, and it is?
2. a.Down/Up Planning
3. b.Upward Communication
4. c.Coaching
5. d.Parallel Communication
6. e.Horizontal Communication

1 points

QUESTION 25

1. When our chapter 15 lecture covered change, our textbook cited several reasons just why an individual might resist change, in the workplace. Which of the following reasons was NOT AMONG one of the reasons given why a worker would resist changes?
2. a.Surprise
3. b.Peer Pressure from Co-workers
4. c.The individual is about to retire from the firm
5. d.Timing