This is the prompt: To increasecustomer retention, your company prepares to launch an improvement project. One of the objectives is to improve the internal processes of the customer service department. In this regard, the customers' complaints were gathered and centralized in the table below.

The task at hand is:

I have to make a Pareto chart and prioritize the complaints shown in the list. below.

Which are the ones that should be handled first?

I need to cover a page of writing justifying your results for the project sponsors.

Type of complaint	No. of complaints
Being unable to get through to the company on the phone	123
Not having their phone calls returned by the company	147
Online messages ignored by the company	218
Being incorrectly subject to extra charges	27
Being given conflicting advice on the phone	128
Rude or unhelpful customer service staff	46
Being kept waiting for an unreasonable period of time on the phone	247
Repeating the same issue to a different representative	92
No First Call Resolution	76
Lack of follow-up	49
Poor product or service/ new product or feature request	21