This is wrong bad news email written , please correct this bad news message. Subject: after thinking it over, I've decided to not grant you the free repair for your sony plasma tv and blu-ray player. Sorry. It really is a matter of your warranty. You can't expect us to fix this thing for free, right? The repair would be over $500. If you had renewed your warranty, the renewal is only $300. You see, you should have noticed that the warranty had expired a year ago, but you didn't. Probably because you're stupid. Now, if you renew the warranty today, then we'll fix the equipment. You bought the items in February of 2019 and here we are in october of 2020... See what mean? Have a good one. Maybe next time, look at the warranty. You can read, I presume. Our warranty renewal representative can be reached at 259-123-4567. Format Subject line Introduction Discussion Conclusion