Question
This problem use the data-set which is already built-in in the R programming. Agents at a call center get a score of 1 if a
This problem use the data-set which is already built-in in the R programming. Agents at a call center get a score of 1 if a caller was satisfied with a particular call and a score of 0 if not. The company wants to see if it can accurately predict, including generating a probability estimate for the prediction,whether customers will be satisfied with a call based on relevant predictors involved suchas, for example,length of the call, number of months of experience of the agent, time of day that the caller calls, etc.What is a natural regressionmethod to use to build such a predictive model? Please first describe in detail (without any R or other software code) how you wouldalgorithmically/mathematicallyset up a regression-based model tosolve this problem, including how you could generate probability value estimates. You can assume there are M predictor variables.Then describehow you could solve the problem inpracticeusing R. For this part,do include the R code. You can use the built-in mtcars dataset, which doesinclude0/1-valued variables,as a stand-in dataset for this part of the problem. In your proposed model, usethe "vs"variable--a 0/1-valued variable--as the response variableto serve asa stand-infor thescore ofa call-center call.Taking M=2, you shoulduse "wt"and "disp"as the stand-in predictor variables. What estimates for the intercept and the coefficientsof wt and disp do you get? What probability values for 0 and 1 do youget from this model whenwt = 2.8, disp = 160?
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