This process consists of the online booking and walk-in purchases of Madame Tussauds and Images of Singapore Live (IOS) Attraction's ticketing, redemption of online booking and printing of tickets, and scanning tickets for validity for admission into both attractions. Information regarding the process is obtained through working experience of 8 months at the attraction as an Admissions Team member. Currently, there are multiple ways to redeem a ticket at Madame Tussauds, however, this process will focus on the difference in Online Booking and Walk-In tickets as well as the overall flow experience in the attraction by the guest.

Tickets bought are valid to both Madame Tussauds and Images of Singapore Live, however, they have 2 separate physical entrances and require for the ticket to be scanned twice, once at IOS and once at MT. This enables guests to enjoy one attraction and leave for a break or meal, and come back at their own convenience to enter the other. Upon being scanned at either attraction, a ticket will no longer be valid for the respective attraction to prevent guests from entering the attractions more than once with the same ticket.

As-Is model of the business process using Microsoft visio. Modelling must be done in BPMN and can be supplemented with descriptions of assumptions and business rules etc. as needed.