This project consists of an observation of an operational procedure relevant to your area of training which may include a Kitchen operation, Front office. Tourism. Events. Food and Beverage. Rooms Division or Administration. The focus needs to be on observing and improving existing procedures or to identify new processes to improve operations. This may relate to workflow processes Cost efficiency of products and services Customer service related issues Checkin. checkout procedures Staff efficiency and training needs or a specific procedure as instructed by your trainer UUOUUU Establishmentfrganisation: FUTURA GROUP HOTEL I' COFFEE BAR NEW} Task Procedure performed in the Organisation selected: You r Task: 1. Provide an overview ofyour workplace and a description of the operational procedure you will monitor. analyse and review and outline the reasons which indicated to you that a review would be necessary llifor example complaints from customers about prolonged waiting periods for checkin: prolonged waiting periods for food in the restaurant; frequent errors in reconciliations at the end of the shift in front office or similar. List the Standard Procedures which would be required to perform the procedure or tasks and the criteria which are used to industry standards to measure the performance required. This needs to show all tasks which are part of the procedure you observe. Observe the task or operational procedure and provide an overview of your ndings. Following the observation identify any shortfalls or underperformance during the observation of tasks or processes and document these in detail. What were the issues and what were the potential reasons for these? 1. Develop a strategy that can be implemented to overcome the shortfalls you have identified and explain how each step of the stlategywill be implemented to ensure it will be successful. Include the documentation required for this. Provide an overview of the potential cost factors for your suggested procedures including physical and human resource aspects as relevant. In brief provide a critical reflection on your project: Given what you have observed. analysed in terms of resources required and the potential outcomes from the strategy you have