This question follows on from the previous one.

You are to report to the team regarding the strategies you intend to implement as Customer Service Manager at Entry Group. Your director has allocated a budget of $100 per month for software to assist in managing clients contact methods and follow ups via your CRM that your aggregator can provide you with.

Draft an email below detailing how you feel these strategies will assist with customer service objectives as well as what procedures you have undertaken to resolve the issues with Melinda and Tanya. Your director has allowed you to refund the commission for the latest refinance to compensate and retain Melinda as a client and Tanya has been approved to receive a basket of fruit delivered as a gift. This email is to highlight the best practice model that is being implemented and that all of the team are to follow these service standards.