This question has 2 parts. Telesales agents take calls from customers who, at the end of the conversation, may or may not purchase a product. The probability of an agent making a sale on a customer call is 0.2. i) What is the expected number of sales that an agent will make from 15 customer calls? 0 1.4 O 1.0 O 1.8 3.0 O 2.0 ii) What is the probability that an agent makes less than 3 sales from 15 customer calls? 0 0.398 O 0.839 O 0.925 O 0.678 O 0.733