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This question refers to the Customer Satisfaction case. Download the Complaints file from the link provided, which shows the customer complaint history for 1 0

This question refers to the "Customer Satisfaction" case. Download the "Complaints" file from the link provided, which shows the customer complaint history for 10 months, including the number of orders, number of complaints, and the cost of complaints. It also has a break-out of these complaints by cause (Note: assume one complaint per order). Your team is chartered to reduce the cost of complaints.
Based on further analysis, which type of complaint has the greatest effect on cost?
A Defective Product
B Late Deliveries
C Packaging
D Paperwork
E Wrong Product

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