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This question refers to the Customer Satisfaction case. Download the Complaints file from the link provided, which shows the customer complaint history for 1 0
This question refers to the "Customer Satisfaction" case. Download the "Complaints" file from the link provided, which shows the customer complaint history for months, including the number of orders, number of complaints, and the cost of complaints. It also has a breakout of these complaints by cause Note: assume one complaint per order Your team is chartered to reduce the cost of complaints. Which attribute control chart would be appropriate for monitoring complains as a percentage of total orders?
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