This questions is under Human resources management midterm exam of Cambrian college.

1. You are looking for a new front line supervisor. Would you look to fill this position internally or externally?

2. Provide a specific example of how would you prove that a test you use in your selection process is reliable?

3. Name the type of strategy to address a shortage that you believe would be best suited for a short term shortage ( fill the position quickly but don't need the long term) and why you believe it is the right way?

4. Name the type of strategy to address a shortage that you believe would best suited for a long term shortage(have time to fill the position and need the employee long term) and why you believe ut is the right way?

5. How should we structure our selection tests to ensure that they are valid?

6. What training method would be most appropriate to help someone with their customer service skills? Briefly explain.