this type of conflict by acting out in a scenario. Create your own script to present the type of conflict you are

assigned. You are given $15-20$ minutes to present your case. Submit a copy of your script before your

presentation

Regardless of cause, conflicts can be detrimental to morale, productivity, staff retention and the standard of

care and wellbeing of those utilising health and social care services. Every effort should be made to prevent,

minimise, and resolve conflicts. From aiming to reach a satisfactory solution in which all parties are happy, the

issue of ethical dilemmas can occur when it is simply not possible to satisfy everyone.

Date of presentation: BLENDED A groups: $($Groups $1-4)$ DECEMBER $2$nd$,2023$

BLENDED B groups: $($Groups $5-9)$ DECEMBER $9$th$,2023$

$1.$ Different Personalities or work styles clashing

$$ As a leader, you may also need to serve as a mediator between employees with different

personalities, clashing preferences, or work style conflicts.

$$ Work style types of conflicts occur when employees have different expectations about

how the employees should work. For example, conflict could arise from cultural

differences, personality clashes, and other views about the job. These conflicts can lead to

workplace tension and potentially tension$-$related problems, such as workplace

harassment or burnout.

$$ How do you handle it$?$

$2.$ Resistance to Change

$$ Many workers resist proposed or implemented changes, especially if they feel that the

changes will negatively impact their job. Change can make employees feel vulnerable and

uncertain, as they worry about their future career prospects.

$$ This can lead to various types of conflict in the workplace, as different groups of people

fight against each other to protect their status quo. Therefore, managers should

communicate and consult with employees about future changes so that they don't feel

alienated and raise grievances.

$3.$ Poor communication resulted in a mistake

$$ Poor communication is one of the most common causes of workplace conflict and may

lead to various types of conflicts. It can lead to misunderstandings and frustration on both

sides.

$$ Workplace communication challenges can be rooted in various factors, including

miscommunication of goals, expectations, and roles. In addition, poor communication may

occur when teams need help to convey information properly or clarify agenda items.

$4.$ Poor Work Habits

$$ Poor work habits can lead to different types of conflict in the workplace. Some everyday

poor work habits include arriving late, not following through on promises, and needing to

be more organized.

$$ Lack of accountability and responsibility can create resentment and mistrust among team

members, leading to conflicts and communication breakdowns. Also, disorganization and

procrastination can lead to missed deadlines, frustration and resentment among team

members, and ultimately to conflicts.

$5.$ An employee believes they have experienced discrimination or sexual harassment

$$ Discrimination complaints regarding disability, race, sex, age, national origin, color, religion $($or

others$)$ should be addressed with the utmost respect and severity $$ for several reasons, to

name a few:

$$ First of all, taking it seriously shows you prioritize these issues.$$ It sends a message to potential

victims it is okay to raise even potentially emotional situations to management and to potential

bad actors$$ inappropriate behavior is not tolerated.$$

$$ Secondly, making it clear a company culture in which discrimination is not tolerated will

help$$everyone$$feel more comfortable, allowing them to be more productive.$$ Additionally,

appropriately handling discrimination complaints will help you lower the risk of$$legal

action$$regarding discrimination suits.$$

$6.$ Task$-$Based Conflicts

$$ Task$-$based is the type of conflict that happens when different groups of workers are assigned

tasks that conflict with each other. Such types of conflicts can arise from various sources, such

as different expectations or goals, conflicting work schedules, and insufficient communication.

$$ The best way to prevent task$-$based conflicts is to establish clear and concise job descriptions

that clearly outline each position$$s duties and responsibilities. Instead of assigning different

tasks, redefining the work or finding ways to minimize the conflict may be possible.

$7.$ Information Conflicts$$

$$ When there is different or insufficient information available or a disagreement on what

information is relevant. This can be a very frustrating situation in health and social care because

it can heavily impact on the care provided and those implementing it$.$ Lost or missing medical

notes, information missed off a prescription and poor handovers are all common examples.$$

$8.$ Structural Conflicts $$

$$ Oppressive behaviour toward others, a lack of resources or opportunities and the structure of

an organisation. Health and social car