This was not the first time Siti encountered such situations with Zana. Zana was known to have a short fuse and passive$-$aggressive in carrying out her work. Zana is actually well off and holds an administrative assistant post to while away her time, which explains why Zana is not afraid to throw her weight around even to those who hold higher posts than her.

Question:

What was the reason for Siti's upset upon finding out that Zana had taken her files?

What was Zana's justification for taking the files without informing Siti?

How did Zana react to Siti's message expressing her dissatisfaction?

What was the content of the email that Zana sent to Siti and copied to Encik Johan?

What do you think are some possible ways that Siti can handle the situation with Zana going forward?