This was the role play.

CHCCOM002 Use communication to build relationships (T - 3 of 4) Role Play

As Justin Hawthorne, the facilitator of the meeting, you should start by welcoming everyone and introducing yourself. Here's a possible script:

"Good morning, everyone. I'm Justin Hawthorne, and I'll be facilitating our meeting today. I'd like to warmly welcome Monica Earnest, our Senior Counselor; Raymond Wu, our on-site Nurse; Bella Reid, our Youth Worker; and Isra Hussan, our Case Manager. Thank you all for being here." I Encourage everyone to participate. This is an open discussion, and if you have something to contribute, please do so.

Next, you should introduce the purpose of the meeting:

"The purpose of our meeting today is to establish our new Safety and Respect team. We aim to ensure that our facility is a safe and respectful environment for everyone. We will discuss our legal and ethical obligations, our responsibilities under the Incident, Injury, Trauma, and Illness Policy and Procedure, and strategies for building trust and respect if a client discloses allegations of abuse."

Then, you should move on to the first point on the agenda:

"Let's start by reviewing the recent incident involving Cherie. We'll discuss the incident and its implications and identify areas for improvement in handling such situations.

I would like to Ask the team to identify areas for improvement in handling such situations.

After discussing the incident, you should transition to the next point:

Legal and Ethical Obligations:

"Now, let's move on to our legal and ethical obligations. We must understand our responsibility to provide a safe and respectful facility."

Training on Communication Strategies:

"We'll now focus on training on how to respond in ways that build trust, openness, and rapport if a client reports abuse. This is a critical part of our role, and we must handle these situations appropriately." And active listening. We have to let them know that they have been heard and that we take this matter seriously so that they feel secure and trusted

Review of Incident, Injury, Trauma, and Illness Policy and Procedure:

"Next, we'll review our Incident, Injury, Trauma, and Illness Policy and Procedure. We must be all fully aware of the main messages of this policy and procedure."

The Incident, Injury, Trauma, and Illness Procedure Management involves developing and enforcing health and safety policies in line with regulatory requirements. The management ensures understanding and adherence to these policies, promotes a safe work environment, and provides professional development in health and safety topics. It collects necessary health information from clients and employees, maintains proper documentation, and ensures staff qualifications. The management also provides essential resources for prevention and response strategies, investigates incidents, and offers debriefing and counselling when needed. Emergency drills are practised, and relevant parties are informed about incidents within 24 hours. Exclusions of staff and clients are enforced when necessary.

As we all know, Eight reportable incidents must be reported to management and police within 24 hours. These include unreasonable force, unlawful or inappropriate contact, neglect, emotional abuse, unexpected death, stealing or financial coercion by staff, improper use of restrictive practices, and unexplained absence from care.

Injury refers to any harm caused within the service, such as falls or sprains. All injuries should be assessed and reviewed for safer practices. When a non-serious injury occurs, the area is secured, first aid is administered, and an incident report is completed.

I would like to ask the team for your thoughts and perspectives on this incident.

And This was the Feedback forms that need to fill in.

Feedback sheet
Feedback for [name]: Justin Hawthorne	Given by [name]: Raymond Wu { Registered Nurse }
How effectively did the person communicate in the meeting?
Think about how much they participated, how relevant their ideas were, and how clearly they expressed themselves.
How did the person encourage others to participate?
Think about active listening and inviting others to speak.
How did the person deal with differences of opinion and conflict? Do you think they handled this effectively?
Give at least one reason for your answer.
What could the person do better next time?
You must identify at least one area where they could improve.

Please fill in each question on the feedback forms.