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This week you will be mapping a customer journey for a product of your choosing. Begin by selecting a product that engages your curiosity about
This week you will be mapping a customer journey for a product of your choosing. Begin by selecting a product that engages your curiosity about why it has been successful or uses an intriguing marketing strategy.
Describe the product and marketing strategy you have selected, and what distinct properties or elements inspired your choice
Explain a customers journey with this product, beginning with the information search and the decision process leading to a purchase. Be specific about the types of choice processes the customer is engaging in and what evaluative criteria they are using to predict satisfaction.
What marketing strategies can you identify at each stage of the customer journey with this product?
How do these strategies seem to be addressing the internal and external factors influencing the customers decision process?
Recommend at least two additional strategies the company could consider. Explain what part of the customer journey they would influence and how.
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