This weekly discussion requires your understanding of the Peterson and Hicks Model of coachingand further researchabout coaching and helping to create high-performance team members.

Please develop an action plan for the following team member, using Peterson and Hicks' Model of Coaching, 5-step Approach. You should also look at and cite at least two and no more than six other coaching ideas that will help you with this action plan.

The Team member:

Stacy has been in middle management at your electronics company for 11 years. She has recently been given a promotion to manage all of the customer service agents in the company. Stacy is having a problem because she keeps telling her staff how to do things, and she feels they are not listening or doing what she asks quite often. The staff have been surveyed and feel Stacy does not understand their issue in customer service, and they do not think she is giving them good advice and that she is even setting bad policy.

Using the Peterson and Hicks' Model of Coaching5-step Approach, what would you do to coach Stacy. Make sure you are specific and develop an action plan to coach Stacy. Provide references