This workplace assessment requires you to conduct the following: Provide professional and personalised customer service to at least two internal and at least two external customers Respond to a variety of difficult service situations and provide feedback on them This assessment is divided into five tasks: Task 1: Provide a Quality Service Experience to Customers Task 2: Respond to Difficult Service Situations Task 3: Provide Internal Feedback on Service Issues Task 4: Resolve Customer Complaints Task 5: Provide Internal Feedback on, Review and Evaluate Customer Complaints You are required to complete the assessment tasks in an industry workplace or in a simulated industry environment set up for the purposes of assessment. Each task comes with a set of instructions. You are to follow these instructions to complete the assessment. Each task will require you to either: Submit completed workplace templates and/or any required documentation; or Demonstrate task requirements while being observed by the assessor. Some tasks may include both requirements. These will serve as evidence of your task completion. Before starting this assessment, your assessor will discuss with you these instructions, resources, and guidance for satisfactorily completing the tasks