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Three broad categories of definitions of quality are a. product quality, service quality, and organizational quality b. user-based, manufacturing-based, and product-based c. internal, external, and

Three broad categories of definitions of quality are

a. product quality, service quality, and organizational quality

b. user-based, manufacturing-based, and product-based

c. internal, external, and prevention

d. low-cost, response, and differentiation

e. Pareto, Shewhart, and Deming

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