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Three hairstylists run a hair salonfor busy professionals in downtown Chicago. When customers arrive. the receptionist checks themin,which takes 3 minutes per customer: One of
Three hairstylists run a hair salonfor busy professionals in downtown Chicago. When customers arrive. the receptionist checks themin,which takes 3 minutes per customer: One of the three stylists then takes charge of the customer and performs the shampooing. styling. and payment activities consecutively. On average, it takes 10 minutes to shampoo, 15 minutes to style, and 5 minutes to process payment for each customer. The three stylists are interchangeable, so treat them as a single resource pool. . What is the number of customers that can be serviced per hour at this salon? [8 points] . A customer has suggested that the billing operation be transferred to the receptionist. What would be the impact on the hourly capacity of the salon? [4 points]
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