Throughout a working day, the pharmacists and technicians at the pharmacy need to monitor the workload over the coming hours and detect situations where deadlines might be missed. Note that each case (for example, each prescription) has a designated pick-up time (for example, some prescriptions will be picked up at 5 p.m., others at 6 p.m., etc.). Also, it can be assumed that each pharmacist and each technician can handle a number of cases per hour. Assuming that the technicians can do their part of the work on a given prescription in about \( 6 \mathrm{~min} \) of processing time, while pharmacists need \( 10 \mathrm{~min} \) of processing time per prescription to do their part of the work. A given prescription will always be in one (1) of the following states: unprocessed, entered-and-verified, ready-for-pickup. Answer the following items: ( 3 items \( \times 10 \) points)

1. Describe the possible operational process dashboard to fulfill this need.

2. Draw a sample graph/figure to illustrate your answer to item \#1.

3. Assuming that the owner of the given process oversees hundreds of pharmacies distributed across multiple regions. Specify what performance measures should be displayed and describe how they could be displayed in order to help the process owner spot issues related to poor customer service.