time employees come in and hand a piece of a project off to another worker. Some deal managing conicts as they arise both technical issues as permissions are delayed and content cannot yet be incorporated, leading to scheduling changes. and inter-personal issues among stall". Some of these conicts occur between a mostly young. part-time contingent of student workers and the full-time employees. Supervisors are often drawn into mediating or resolving these conicts. They really need to meld together their staff to create highly capable. productive project Icams for these Fast-paced eBook projects. The staff needs to trust each other and their leadership to be fair and to balance work priorities with the times that they are available. Supervisors need to provide leadership. to provide inspiration for their team. and to be good motivators of their team members. as well as be a good manager. worrying about the day-to-day and minute-by- minute accomplishment of the project's goals. Being a good motivator also means that the supervisors must be good listeners to understand what issues are confronting their team members and the needs of their team members. The supervisors were realizing that as a group they needed two things. One was a greater grasp of people skills. or so-called "soil\" skills. to help make them more effective. The other was more support in project management as they needed to better track the details of the work. and the task level scheduling and rescheduling that was happening as team members come and go for their work shifts and as permissions sometimes take longer to obtain than planned. Samantha is starting to discuss with her management and with the human resources and training group how they can meet some of these needs. Perhaps some leadership development training for supervisors could be arranged. And she is talking with her management about setting up a project management ofee (PMO) to hatre project management stall" available to help the SUpervisors with some of their work tracking and scheduling challenges. She hopes that addressing these two issues will make their eBook delivery much smoother. Comment on the following aspects of the case study: a) What are some of the challenges facing supervisors? b) What skills do you think the supervisors need to be effective project managers? Why do they need these skills? c) Utilizing ADKAR model prepare an action plan to train the Supervisors acquire the necessary skills d} Use ADKAR model to prepare a plan for sustaining the knowledge gained from the knowledge in the long run for the supervisors