Timeframe of Plan Key Result Area (KRA) - Service Excellence. Goal Achieve Service Excellence Objectives Improve customer satisfaction ratings Actions/Tasks Who is responsible Timeframe Resources Budget Key Performance Indicators Strategy 1: Understanding Customer Needs Manager, supervisor and wait staffs 1 day Strategy 2: Training and Development Strategy 3: Implementing a Customer-Centric Culture Strategy 4: Effective Communication Strategy 5: Prompt Service Strateg