Title: The human side of introducing total quality management

Two case studies from Australia Ron Edwards and Amrik S. Sohal Department of Management, Monash University, Caulfield East, Australia

https://www.emerald.com/insight/content/doi/10.1108/01437720310491080/full/html

In this case study:

1) Find and Name 3 management problems

2) What the causes of the problems

3) Why is it danger

4) The solution of the problems

5) The reason of the solution