to avoid disrupting normal workplace operations. It should be communicated in advance to allow adequate time for the employer to reorganise the team left behind to cover up for the one on leave. Depending on the nature of work, it might necessitate keeping open communication lines for consultation. But to avoid these interruptions, the employer should ensure that the employee clears his table or clearly communicates the pending tasks to his supervisors. Meanwhile, taking leave should never be used as an escape from the demanding and tasking workload. Though it is true that many employees dread taking their leave for reasons such as; lack of a clear work plan and resources to use when they are on leave and even fear for the heavy work load they will find upon their return. Nevertheless, workers should be encouraged to take leave for rejuvenation of energy levels to increase productivity at work. Adapted from: Jobs and Career, February 2016

Required:

(a) Identify three reasons given in the passage to justify the venture of taking leave from work. (3 marks)

(b) Explain the importance of designing leave plans to the: (i) employer (2 marks) (ii) employee (2 marks) (c) Mention three benefits which may accrue to a worker on leave and give a specific example for each. (6 marks) (d) Give two reasons why taking leave may be undesirable to some workers. (e) State three repercussions of NOT taking leave.

Question 3 (a) Agali Awamu Hopeful Generation - AGE is an association of young graduates whose aim is to pool funds together and embark on joint business ventures and also give soft loans to individual members wishing to invest in self-help projects. However, of recent, tension has been building up among members as a result of discontentment regarding: (a) failure of some members to pay monthly subscription.

(b) members acquiring loans without going through proper channels, and taking too long or failing to pay. (c) lack of transparency and failure to give credible accountability. (d) changeofleadership. (e) members' desire to opt out and redeem their shares. As result, a meeting has been convened to resolve these salient issues. In this meeting, you are the minute secretary. Required:

Write down the resolution minutes. (b) Well organised meetings can help business firms to solve problems, develop ideas and identify new opportunities.

Required: (i) Give four guidelines which will help organisers and participants to contribute more effectively in a meeting. (4 marks) (ii) Suggest two specific ways of opening and closing a meeting. (4 marks) (c) Minutes, like any other form of written business communication, should be presented with impeccable professionalism.

Required:

Mention two qualities of well recorded minutes. Question 4 (a) Early in the morning, Patience Akul, a front desk office at Trinity Hardware Stores which supplies building materials to both retail and wholesale traders, received a call from a disgruntled client. Below is an extract of their conversation: Patience: Hullo, Trinity Hardware Stores, how may I help you? Client: Who is that? I want to talk to the manager! Patience: ....................................................................................... Client: That is very annoying! Give me his phone number. I demand immediate attention. Patience: ................................................................................................

(b) (6') Client: Can you explain why the cement you delivered yesterday is not the brand we had ordered for and yet specifications were clearly indicated in the advice note? Paence: ................................................................................................ Client: Don't you know me? Simba Estates Ltd. The builders have been complaining about the quality. I am very disappointed! Paence: .................................................................................................... Client: We cannot wait! I am sending back the dispatch. and I expect compensation for the transport and the time wasted! Paence: ............................................................................................. Client: Do that! This should not happen again! Paence: ............................................................................................. Required: Compose appmpriate responses Patience could have given to the client, considering the central role of the telephone in business communication. (10 marks) Success of a business is highly dependent on interpersonal relationship prevailing in and outside the workplace. Required: Identify two qualities of interpersonal skills an employer and employee should have and practise when dealing with co-workers. (4 marks) Ethical behaviour is pertinent in driving organisational values to achieve the set objectives. However. when employees and employers tail to appreciate ethics in their practices, the organisation can suffer irreparable consequences. Required: Explain the importance of ethics and integrity in business. (4 marks) Today's business relies heavily on technology such as social media to enhance communication. However, using it inappropriately can hinder communication systems. Required: Suggest two negative effects which might arise from using social media in business correspondence. (2 marks) (Total 20 marks) Question 5 (a) The following advert has appeared on a web site page and it captured our attention. You would like to seek further clarification. HOUSE FOR SALE LOCATION: TANK HILL, MUYENGA DESCRIPTION: Two storeyed. CONTACT: 0782 56678910756 789678 email:homelyyahoo.ug.com