To begin this part, read the following email and then complete the tasks that follow: To: You From: Henry Thomas (henry.thomas@cbsa.com.au) Date/time: Monday 12:13PM Subject: Customer Service Strategy To You, I have an important task for you. Currently the organisation is receiving unsatisfactory levels of customer satisfaction with our services, and a large number of complaints. I would like you to review the current processes we use for managing customer service, what our upcoming promotions are, and how we communicate to our customers, so improvements can be made. I need you to: Provide a brief summary of what organisational policies and procedures are currently being used for delivering customer service both internally and externally Provide a summary of what current service promotions are set to take place Provide a summary of how the organisation communicates to its customers Kind Regards, Henry Thomas Governance Manager 300 Fictional Way, Sydney, NSW 2000 CBSA Phone: 1800 111 222 Complete Business Solutions www.cbsa.com.au Australia TASK In this task, you need to review the organisation's existing policies and procedures via the CBSA website, and then provide answers to the following questions using a word processor: 1. Provide a brief summary of what organisational policies and procedures are currently being used for delivering customer service both internally and externally. You should review all existing CBSA policies and procedures to determine which are relevant to customer service. 2. Provide a summary of what current service promotions are set to take place. You should refer to the organisation's Business Plan for forthcoming advertising & promotional strategies 3. Provide a summary of how the organisation communicates to its customers. You should refer to the organisation's Communication Policy & Procedures to determine how the organisation relates to its customers