To better his interviewing skills, Percy attended several seminars at the career counseling center on campus. He knows he is supposed to ask questions to signal to the interviewer that he was actively listening, so as soon as the interviewer starts talking, Percy begins thinking up questions. When the interview ends and he asks his questions, to his surprise the interviewer seems annoyed when she answers. Based on this information alone, what mistake did Percy most likely make?

a) His questions were outside the realm of the interviewer's knowledge and/or job expectations.

b) Because his nonverbal cues signal listening and understanding, the interviewer likely was dismayed that his questions signaled confusion.

c) Because he did not receive and process the interviewer's message, he likely asked questions about

material that already was discussed.

d) He did not use proper nonverbal cues to signify active listening.