To develop his or her relationship management skills, a person should:

recognize customer needs.

learn how to build teams.

see the upside in events.

read his or her own emotions.

sense others' emotions.

___________ is associated with success for managers and salespeople.

Extraversion

Emotional stability

Agreeableness

Introversion

Openness to experience

The personality trait with the strongest positive relationship with job performance is:

extraversion.

agreeableness.

emotional stability.

proactivity.

conscientiousness.