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To maintain such a level of service Quality, what metrics (data) would you be collecting and analyzing to be assured there is no degradation in
To maintain such a level of service Quality, what metrics (data) would you be collecting and analyzing to be assured there is no degradation in your service levels. Your NPS is one of them, but there are at least 6 to 7 more. List them
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The Restaurant From Concept to Operation
Authors: John R Walker
6th Edition
9781118139950, 470626437, 111813995X, 978-0470626436
