To make sure you have enough information about the customer service issues, you are going to meet with one of your main customers. You want to find out what their customer experience has been like with E-OfficeWorx. Make sure you are familiar with the customer service issues listed in the scenario information above. Your assessor will play the role of the customer. During the meeting, you will need to demonstrate effective communication skills including: Speaking clearly and concisely Communicating in a way that is professional, respectful and appropriate based on the customer-organisation interaction Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding