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To manage their relationship with an outsourcer, firms will need a ( n ) that defines the specific responsibilities of the service provider as well

To manage their relationship with an outsourcer, firms will need a

(

)

that defines the specific responsibilities of the service provider as well as the customer.

.

capacity planning calculator

.

cloud platform

.

service level agreement

(

SLA

)

.

mashup contract

.

SaaS protocol

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