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To minimize the negative impact of unprofitable customers, retailers can To minimize the negative impact of unprofitable customers, retailers can forbid the unprofitable customers from

To minimize the negative impact of unprofitable customers, retailers can
To minimize the negative impact of unprofitable customers, retailers can
forbid the unprofitable customers from entering their store.
charge customers for the services they are abusing like a stocking fee for returned goods.
implement 1-to-1 retailing.
implement a high-pressure sales team to persuade unprofitable customers to buy more.
charge potential unprofitable customers a higher price than what the product is ticketed at.

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