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To specify theservicelevel in a contract,theabbreviation SMART is often used. Explain why this term is used in theservicelevel section of the contract. Give examples. (5

To specify theservicelevel in a contract,theabbreviation "SMART" is often used. Explain why this term is used in theservicelevel section of the contract. Give examples. (5 marks)(SMART: Specific, Measurable, Attainable, Realistic, Timebound)

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