To YOU, It has been bought to my intention that one of the staff members is showing unethical conduct in the workplace towards another employee that breaches the Code of Conduct that you developed which has led to a dispute between the two parties. I would like to give you authority to follow the procedure you developed for the Dispute Resolution Policy to resolve the issue. If someone is responsible for acting in a conduct not befitting the organisation, I would like some discipline measures taken, and an action plan created on ensure that the employee grows and that this issue doesn't occur again. Kind Regards, Henry Thomas 22. Governance Manager 300 Fictional Way, Sydney, NSW 2000 CBSA Phone: 1800 111 222 Complete Business Solutions Australia www.cosa.com.au TASKS Based on the email, you are to follow the procedure that you developed in the Dispute Resolution Policy to resolve the dispute. You should follow the procedure to resolve the resolution. Where the procedure requires taking to the disputing parties, the assessor will organise a meeting with the two parties which will be roleplay by the assessor and another student/assessor. During the dispute resolution meeting, your assessor will be looking to see that you can: Verbally lead the resolution meeting Use the Dispute Resolution Policy as a guide Adhere to the interpersonal communication styles they developed in the updated Communication Policy & Procedures Use active listening to identify both parties' viewpoints Use questioning techniques to clarify viewpoints Demonstrate effective team leadership to resolve the conflict by proposing a resolution strategy that can be actioned