Today's Date: APRIL 30th2019

Room Rates: single/double $110 + 10% tax Parking: $25

Early Departure fee: $40

all charges include taxes except for Room Rates

GUEST INFO:

Robert Smith (1201) & Sarah Harper (805) are due to check out today.

Winnie Yang (915) & Daryl Sandhu (801) are stay overs.

Eric Taylor has a reservation arrival today until May 4^th, 2019.

He is from 123 Adelaide St. Ottawa, ON

email: x..x@gmail.com phone: 613 222 3456.

He is a frequent guest and has requested room 1021, a Standard King room.

PERFORM THESE TRANSACTIONS IN ORDER ON THE GUEST FOLIOS PROVIDED:

7:10am: Guest in Room 1201 comes to the front desk to check out. He informs you that he has parked his car for 3 nights. Mr. Smith pays cash for his stay.

8:30am: Winnie Yang has a package delivered that costs $50 - the hotel will pay the courier and charge the account on behalf of this guest

8:45am: Sarah Harper comes to check out. She is disputing the restaurant charge of $65.25 (turns out the receipt was signed by the guest in room 801 and it was incorrectly posted). Ms Harper claims she did not have anything from the mini-bar. The hotel policy is that any charge under $5 can be written off to a city ledger.

She is checking out with her American Express on file.

11:00am: Mr. Sandhu was not due to check out until tomorrow. He got called to another city for an urgent meeting. His company is paying for his room and taxes (and the company will cover the early departure fee) by direct billing and the rest is being settled by the visa on file. He notices that his room rate is not correct.

1:00pm: The gift shop does not have an integrated POS, the owner brings a voucher to the front desk with a charge of $37.50 for souvenirs purchased by the guest in Room 915.

1:35pm: Housekeeping calls and says that Mr. Sandhu had laundry delivered and the bill is $22.75. They are trying to charge the room but it is showing checked out.

3:00pm: Mr. Taylor checks in and says there was an advance deposit sent 2 days prior to arrival of $500. They want to pay cash for the remainder of their stay.

6:35pm: The POS is not working in the restaurant and Mr. Taylor had dinner for $87.50 (including tax and tip). 1:00am: During night audit, post room and tax to any stayover rooms.

GUEST FOLIO need arrial date, departure date, room, rate date,decription, amount

need to explain

Robert Smith

Arrival date (Apr 27,2019)

Departure date(Apr 30, 2019)

Room (1201)

Rate (110)

Date description amount

04/27/2019room rate110

Taxs 11

04/28/2019room rate110

Taxs11

04/29/2019room rate110

Taxs11

Balances 363

Winnie Yang

Arrival date (Apr 28,2019)

Departure date(May 3, 2019)

Room (915)

Rate (110)

Date descriptionamount

04/28/2019room rate110

Taxs11

04/29/2019room rate110

Taxs11

Balances 242

Sarah Harper

Arrival date (Apr 28,2019)

Departure date(May 3, 2019)

Room (801)

Rate (110)

Date descriptionamount

04/28/2019room rate110

Taxs11

04/28/2019seaside restautant65.25

04/29/2019Mini Bar4.85

04/29/2019room rate110

Taxs 11

04/30/2019senses spa123

Balances 435

Daryl Sandhu

Arrival date (Apr 28,2019)

Departure date(April 30, 2019)

Room (805)

Rate (110)

Date descriptionamount

04/28/2019room rate120

Taxs12

04/29/2019room rate120

Taxs12

balances 264

City ledger

Arrival date (n/a)

Departure date(n/a)

Room (n/a)

Rate (n/a)

Date descriptionamount

04/27/2019 DIspute charge - room 521(mini bar)2.30

04/28/2019 advance deposit- gueste taylor500

04/29/2019direct billing-rangers team 5 rooms550

04/29/2019taxs55