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Todays economic uncertainty has created new challenges in the workplace. Identify the challenges and opportunities of Organizational Behavior in improving customer service for the following:
- Todays economic uncertainty has created new challenges in the workplace. Identify the challenges and opportunities of Organizational Behavior in improving customer service for the following:
- Service employees have substantial interaction with customers.
- Employee attitudes and behavior are associated with customer satisfaction.
- Need a customer-responsive culture.
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Research Methods for Business A Skill Building Approach
Authors: Uma Sekaran, Roger Bougie
7th edition
978-1-119-2668, 1119165555, 1119165552, 9781119266846, 111926684X, 978-1119165552
