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Today's marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in response?Group

Today's marketplace is very fluid with an increase in competition and customers who are more discerning and better informed. How has management changed in response?Group of answer choicesManagers are recognizing that delivering consistent, high-quality customer service is essential for survival and success in today's competitive environment and that employees are an important part of that equation.The "green movement" has fallen out of favor, and the most successful organizations have reestablished a traditional approach to dealing with the use of physical resources and disposables.Organizations have found that outsourcing 800 numbers to foreign countries is an effective method for improving customer service that has been received well by most domestic customers.Improvements in technology have eliminated service jobs in developed countries and increased the need for managers with manufacturing skills.Managers strive to maintain continuity by recalling the old adage, "If it ain't broke, don't fix it."

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