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TOM 3010, Operations Management, Spring 2023 Mr. K's is a very popular hair salon, It offers high-quolity hairstyling services at a reasonable price. it is

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TOM 3010, Operations Management, Spring 2023 Mr. K's is a very popular hair salon, It offers high-quolity hairstyling services at a reasonable price. it is assumed that 2 customers arrive ot the hair solon every hour. The service process inchudes six octivities that are conducted in the sequence described next (the time required for each activity is shown in parentheses): Activity 1: Weicome a guest and offer homemode herb tea (5 minutes). Activity 2: Wash and condition hair (5 minutes). Activity 3: Neck, shoulder massoge (10 minutes). Activity 4: Bock stress-release massage (10 minutes). Activity 5: Design the hairsfyle apd do the hoir (20 minutes) Activity 6: Check out the guest (s minutes). Three servers (S1, 52, and 53 ) offer the services in a worker-paced line. The assignment of cosks to servers is the following: 51 does activity 1 and 2,52 does activities 3 and 4 , and 53 does octivities 5 and 6 (a) What is the flow rote of the hair saion? (IS/100) (b) At a wage rate of $20 per hour, what is the cost of direct labor per customer? (15/100) (c) What is the cycle time of the hair salon? (15/100) (d) What is the target manpower of the hair salon? (20/100) Mr. K also contemplates redesigning the assignment of tasks to servers. For this, Mr. K is evaluating the reassignment of activity 6 from S3 to S. It is still assumed that 2 customers arrive at the hair salon every hour. (e) At a wage rate of $20 per hhur, what is the cost of direct labor per customer? (20/100) (f) What is the ideal cycle time of the hair salon? (Use the concept of Takt time) (15/100)

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