Tom Bray

Tom Bray was mulling over today's work schedule as he looked acrossthe bay at the storm that was rolling in. It was the second official day of the Pegasus project and now the real work was about to begin.

Pegasus was a two-month renovation project for AtlantiCorp, a majorfinancial institution headquartered in Boston, Massachusetts. Tom'sgroup was responsible for installing the furniture and equipment in the newly renovated accounts receivable department on the third floor. The Pegasus project was a dedicated project team formed out of AtlantiCorp facilities department with Tom as the project lead.

Tom was excited because this was his firstmajor leagueproject and he was looking forward to practicing a new management styleMBWA, aka management by wandering around. He had been exposed to MBWA in abusiness class in college, but it wasn't until he attended an AtlantiCorpleadership training seminar that he decided to change how he managed

people. The trainer was a devout MBWA champion ("You can't manage people from a computer!"). Furthermore, the testimonies from his peersreinforced the difference that MBWA can make when it comes to working on projects.

Tom had joined the facilities group at AtlantiCorp five years earlier after working for EDS for six years. He quickly demonstrated technical competences and good work habits. He was encouraged to take all the internal project management workshops offered by AtlantiCorp. On his

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last two projects he served as assistant project manager responsible for procurement and contract management.

He had read books about the soft side of project management and MBWA made senseafter all, people not tools get projects done. His boss had told him he needed to refine his people skills and work on developing rapport with team members. MBWA seemed like a perfect solution.

Tom reviewed the list of team member names; some of the foreign

names were real tongue twisters. For example, one of his better workers was from Thailand and her name was Pinyarat Sirisomboonsuk. Hepracticed saying "Pin-ya-rt See-r-som-boon-sook."Page 372He got up, tucked in his shirt, and walked out of his office and down to the floor where his team was busy unloading equipment.

Tom said "Hi" to the first few workers he met until he encountered Jackand three other workers. Jack was busy pulling hardware out of a boxwhile his teammates were standing around talking. Tom blurted, "Come on guys, we've got work to do." They quickly separated andbegan unloading boxes.

The rest of the visit seemed to go well. He helped Shari unload a heavy box and managed to get an appreciative grin from Pinyarat when he almost correctly pronounced her name. Satisfied, Tom went back up to his office thinking thatMBWA wouldn't be that tough to do.

After responding to e-mail and calling some vendors, Tom ventured back out to see how things were going downstairs. When he got there, the floor was weirdly quiet. People were busy doing their work and his attempts at generating conversation elicited stiff responses. He left

thinking that maybe MBWA is going to be tougher than he thought.

After reviewing the case study, answer the following questions:

1. What was the case study about?
2. What was good about the way the project(s) was managed?
3. What could have been done differently and why?
4. What did you learn from the case study?
5. Was this case study managed effectively? Why or why not?