Topic 5 Assignment number 5

Match each of the following cost items with the value chain business function where you would expect the cost to be incurred: \begin{tabular}{|l|l|} \hline \multicolumn{1}{|c|}{ Cost Item } & 1. Labor time to repair products under warranty \\ \hline 2. Radio commercials & Customer service \\ \hline 3. Labor costs of delivering customer orders & Distribution \\ \hline 4. Testing of competitor's product & Marketing \\ \hline 5. Direct manufacturing labor costs & Production \\ \hline 6. Development of order tracking system for online sales & Research and development \\ \hline 7. Design cost of new product brochures & \\ \hline 8. Hours spent designing childproof bottles \\ \hline 9. Training costs for representatives to staff the customer call center \\ \hline 10. Installation of robotics equipment in manufacturing plant \\ \hline \end{tabular}