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Topic: Conflict and Negotiation [Chapter 11 ] Think of yourself as an assistant manager with three team leaders who report to you. You recruited a
Topic: Conflict and Negotiation [Chapter 11 ] Think of yourself as an assistant manager with three team leaders who report to you. You recruited a replacement team leader from the staff group, and three days ago you announced the successful candidate. Since then, Kareem, an employee who was NOT selected has been disrupting others: complaining, being short tempered with others, and in general being difficult to work with. You know that he is disappointed because this was his second try for a team lead role. So far, you are ignoring Kareem's bad behaviour - expecting that he will give it up soon. But this morning, Kareem stepped into your office to ask for a meeting to "have it out with you". He wants to know why he is passed over for a team lead job and more than once. His tone was close to aggressive. To buy yourself time to prepare for this one-on-one conflict you agree to meet at 3:00 in the afternoon. You have a few hours to prepare. How will you handle this conflict? In one sentence define conflict - in terms of the people in this situation. In 4 to 6 sentences describe the skills you need for a
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