Topic: Customer Service Skills

What is the importance of customer service skills?

You are a consultant and you will be presenting the topic of Customer Service Skills to a group of employees for a professional development training. You should define your topic, give examples, include the importance of your topics and present how your topic can be improved in the workplace or why your topic is important. Feel free to propose suggested training that will support your topic.

Feel free to be creative, include pictures, examples, etc.