Topic:

Develop a communications and reporting plan to explain how information will be communicated to identify stakeholders to meet their needs. To report progress on achieving milestones and project costs and benefits on completion.

Question 1:

Consider the communication required to manage resistance to a change in the way customer service staff will manage queries, complaints and follow-ups.

My answer:

Communicate the benefits of overcoming resistance and provide opportunities for learning will be required.

But my tutor need me to add more to my answer. Can anyone help?