Topic: Negotiation and Conflict Management in Hospitality Industry

SLO1: Critically analyzed and demonstrate understand the nature of conflict in society, groups, organizations and individuals in the industry through academic reflective practice.

SLO2: Shown competence of learned techniques to manage conflict in personal and professional level in the near future.

SLO3: Critically analyzed and communicate effectively through interpersonal skills in influencing outcomes and achieving greater success.