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Torchys racos in Lubbock has just added a dive-through window with a single server who takes orders form an ietercom and also is the cashior.

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Torchys racos in Lubbock has just added a dive-through window with a single server who takes orders form an ietercom and also is the cashior. The window operator is Bssiated by other employees who grepare the orden. Customers amive at the ordering stasion to the drive-through window at a rate of to per hour (Poisson ditrbuted) and the service time is 1 minute (negative oxponential ditribution). Torchys managoment bstimates that the cost of customer waiting time in thema of customer dissalisfaction and lost good will is $5 per hour waing in line lo get their food. (releming to the fodal time waiting in the system, queue and sorvice) Assuming that the drive through is open 12 hours per day, how much is bis costing them in customer Eisestiefaction per day? 5) 524 136 $5 512

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