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Total customer responsiveness is required to achieve a high level of differentiation. This requires which of the following? Question 39 options: Tangible product differentiation Intangible

Total customer responsiveness is required to achieve a high level of differentiation. This requires which of the following? Question 39 options: Tangible product differentiation Intangible differentiation that appeals to customers' image, status, and identitity Both of the above None of the above

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