Total Quality Management, also known as TQM, is a technique for running a company that aims to instill a consciousness of quality in each and every one of the organization's processes. "a management approach for an organization, oriented on quality, based on the involvement of all its members and aiming at long-term success through customer satisfaction and benefits to all members of the company and to society," is how Total Quality Management (TQM) has been described.

For the purpose of analyzing how the Course Objectives (COs) and the concepts of TQM are applicable, I have picked the firm Ford. Ford has been trying for many years to improve the quality of its products and has achieved significant headway in this endeavor. In point of fact, according to the results of the J.D. Power Initial Quality Study from 2017, Ford was ranked as the second most improved corporation. Despite this, there are still several ways in which Ford might enhance the quality of its products.

The company's manufacturing procedures are an area in which there is room for quality improvement at Ford. Ford needs to develop a method of continual improvement in its manufacturing processes in order to guarantee that the quality of the automobiles it produces is of the highest possible standard. Toyota, which has adopted a system of continuous improvement known as the Toyota Production System, can serve as a model for Ford to follow, and Ford can benefit from this. The Toyota Production System is a system of continuous improvement that is built on the philosophy of "kaizen," which literally translates to "improvement" in Japanese. This principle forms the foundation of the Toyota Production System. The philosophy of continuous improvement known as kaizen is predicated on the notion that incremental changes made to a business's operations can ultimately result in significant enhancements to that organization's level of success.

One more region in which Ford can enhance its quality is in the provision of better service to customers. Ford needs to guarantee that its customer service professionals have the appropriate training and that they have access to the tools they require to perform their duties effectively in order to give the highest level of customer care possible. In addition to this, Ford needs to make sure that its customer service department is well-organized and that its policies about customer service are straightforward and simple to grasp.

In conclusion, Ford has made significant headway in recent years in improving the quality of its products, but the company still has room for development in a number of key areas. Ford needs to create a system of continuous improvement in its production processes and it also needs to improve its customer service in order to maintain the quality of the products it produces and continue to improve them.

Recommendations:

1. Establish a process for the ongoing improvement of production procedures.

2. Raise the level of service provided to customers by providing customer service personnel with enough training and all of the resources they need to do their jobs effectively.

3. Organize the department that handles customer care and ensure that the policies of customer service are transparent and simple to grasp.

4. Conduct quality audits on a regular basis in order to locate areas that could use some work.

5. a department of quality control that will be responsible for overseeing quality control throughout the organization.

6. Encourage staff to suggest quality improvements.

7. Employees who offer quality improvements should be recognized and rewarded for their contributions.

Ford has made significant headway in recent years in improving the overall quality of its products, but there are still areas in which the corporation can further its development. Ford needs to create a system of continuous improvement in its production processes and it also needs to improve its customer service in order to maintain the quality of the products it produces and continue to improve them.

The reason I answered in this manner is because I believe these are two areas in which Ford has room to enhance the quality of its products. Ford needs to establish a system of continuous improvement in its production processes and it also needs to improve its customer service in order to achieve its goal of improving the product's overall quality.

Ford has made significant headway in recent years toward increasing the quality of its products, but the business still has room for development in a number of key areas. Ford needs to create a system of continual improvement in its production procedures so that it can keep raising the bar for the quality of the products it produces. This will contribute to ensuring that the company's vehicles are of the greatest possible quality. In addition, in order to offer the highest level of customer care possible, Ford must work to enhance the quality of its customer service.

The reason I answered in this manner is that I believe these are two areas in which Ford has room to enhance the quality of its products. Ford needs to establish a system of continuous improvement in its production processes and it also needs to improve its customer service in order to achieve its goal of improving the product's overall quality.

Both of these areas are essential in order to guarantee that Ford will proceed with its efforts to enhance the product's quality.

1. Establish a process for the ongoing improvement of production procedures.

Ford needs to develop a method of continual improvement in its manufacturing processes in order to guarantee that the quality of the automobiles it produces is of the highest possible standard. Toyota, which has adopted a system of continuous improvement known as the Toyota Production System, can serve as a model for Ford to follow, and Ford can benefit from this. The Toyota Production System is a system of continuous improvement that is built on the philosophy of "kaizen," which literally translates to "improvement" in Japanese. This principle forms the foundation of the Toyota Production System. The philosophy of continuous improvement known as kaizen is predicated on the notion that incremental changes made to a business's operations can ultimately result in significant enhancements to that organization's level of success.

2. Raise the level of service provided to customers by providing customer service personnel with enough training and all of the resources they need to do their jobs effectively.

Ford needs to guarantee that its customer service professionals have the appropriate training and that they have access to the tools they require to perform their duties effectively in order to give the highest level of customer care possible. In addition to this, Ford needs to make sure that its customer service department is well-organized and that its policies about customer service are straightforward and simple to grasp.

3. Organize the department that handles customer care and ensure that the policies of customer service are transparent and simple to grasp.

Ford needs to make sure that its customer service department is well organized and that its customer service policies are clear and easy to comprehend in order to deliver the best possible customer service. This will allow Ford to provide the best possible customer care.

4. Conduct quality audits on a regular basis in order to locate areas that could use some work.

Ford needs to perform regular quality audits in order to determine the areas in which it can improve its quality and identify those areas. Auditing a company's quality management system can assist in locating areas where there may be deficiencies as well as opportunities for enhancement.

a department of quality control that will be responsible for overseeing quality control throughout the organization.

Ford needs to set up a quality control department in order to make certain that the level of quality offered by the company is preserved throughout the entire organization. The quality control department is able to assist in the monitoring of quality throughout the business and the identification of areas that could benefit from improvements.

6. Encourage staff to suggest quality improvements.

Ford needs to encourage its employees to suggest quality improvements in order for the company to continue to improve its already high standards. Employees are frequently in the best position to discover problems with a company's procedures as well as opportunities for improvement in those processes.

7. Employees who offer quality improvements should be recognized and rewarded for their contributions.

Ford needs to recognize and reward employees who submit quality improvements in order to encourage more employees to make suggestions for improving the company's quality. Employees will find this more motivating, which will result in continued suggestions for quality improvements.

questions?

summarize the project

. The presentation must include the following.

• Presentation is professional, organized and cohesive demonstrating each team members contribution
• Presentation can follow the format of the Week 7 paper. Target 10 slides
• Presentation Content
  • Background
  • Company chosen
  • Analysis of the company and TQM practices
  • Summary and recommendations