total quality management implies an organization dedicated to delighting the customer by meeting or exceeding customer expectations. It means not only understanding present customer needs but also anticipating customer's future needs. There are two types of customers, external and internal. Internal customers are persons or departments who receive the output from another person or department in an organization. Each person or operation in a process is considered a customer of the preceding procedure. If an organization is dedicated to delighting the customer, internal suppliers must be devoted to delighting internal customers. You are VP of operation in a power equipment manufacturer, and please discuss the main requirements from your suppliers; use examples to explain in detail.