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Total Quality Management technique was first applied in the private manufacturing sector in Japan In the 1980s, government agencies replicated the Total Quality Model to
Total Quality Management technique was first applied in the private manufacturing sector in Japan In the 1980s, government agencies replicated the Total Quality Model to improve the service quality. The adoption of the model by the government agencies can be called type of innovation?
. A Duplication
B. Invention
C. Extension
D. Synthesis
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