Total Quality Management tools. They are:

 

• Pareto Principle
• Scatter Plots
• Control Charts
• Flow Charts
• Cause and Effect , Fishbone, Ishikawa Diagram
• Histogram or Bar Graph
• Check Lists
• Check Sheets

Company chosen: KFC Malaysia

Scenario

KFC Malaysia also struggles with poor customer service. Customers have reportedly complained about having to wait too long for their food and not always receiving a warm welcome from staff members. Customers have complained that they didn't feel appreciated or well-cared-for as a result, which has negatively impacted their experience at the restaurant.

Question 1: Based on the situation above , which Total Quality Management tools is suitable to solve this the poor customer service issues ? Please provide explanation to the tools that has been chosen.

Question 2: Based on the Question 1, draw the Total Quality Management toolsdiagram or provide steps to solve the poor customer service issues. Provide explanation.